Refund policy

Made to order and choosing your size

We make each item after you order. Choosing the wrong size, preferring a different fit, selecting the wrong color or changing your mind does not qualify for a voluntary return, exchange or refund. Review the size guide and fit note on the product page before ordering. Our rash guards have a snug fit and the listings advise that they run small; follow the product's sizing recommendation. Contact support@jiujitsuvibes.com before ordering if you need help.

Receiving a size different from the one you ordered is a fulfillment error, not a customer sizing mistake. A suspected manufacturing measurement defect can also be reviewed against the supplier's product measurements and allowed tolerances.

Damaged defective misprinted or incorrect items

Our fulfillment partner, Printful, reviews claims for damaged, defective, misprinted or incorrectly fulfilled products. Email support@jiujitsuvibes.com promptly with your order number, an explanation and clear photos so we can submit a claim for review. Printful requires quality claims within 30 days after delivery; please contact us early enough to submit the claim within that window.

For an incorrect size tag, include a photo of the tag. For suspected measurement defects, include clear photos with a measuring tape following the product's size-guide instructions. Small differences within the supplier's stated manufacturing tolerance do not qualify as defects.

We submit the information to Printful and relay the claim decision and available remedy. Covered claims may qualify for a supplier-funded reprint/reshipment or refund. Approval is not automatic, and we do not promise a blanket replacement or refund for every report. Contact us before returning anything; we will provide instructions if a return is required.

Missing deliveries

If your order is late, check tracking and confirm the shipping address. Contact support@jiujitsuvibes.com with your order number and tracking details. We will submit eligible lost-in-transit claims to Printful through our fulfillment account. Printful reviews the claim with the carrier and covers reprinting and reshipping when the loss qualifies under its policy. The claim must reach Printful within 30 days after the estimated delivery date, so contact us promptly. We may ask you to check with the local delivery carrier before a claim can be resolved.

Marked delivered but not received

If tracking says delivered, check safe places at the delivery address, ask anyone who may have accepted it, and contact the final delivery carrier for delivery details. Printful does not cover a replacement or refund solely because a package marked delivered cannot be found. Contact us with the information you obtain so we can review the situation; an automatic refund or free replacement is not promised.

Address mistakes and unclaimed packages

Check the shipping address before ordering. Contact us immediately if it needs correcting. We cannot guarantee changes after an order enters production, and shipped packages cannot be recalled. An incorrect or incomplete address or an unclaimed parcel can require a new shipping charge. We will explain any proposed reshipping charge before asking you to pay it.

Cancellations and changes

Email support@jiujitsuvibes.com as soon as possible. We will check whether your order can still be changed or canceled. Requests are not guaranteed, and production may begin soon after ordering. We will confirm the outcome with you.

Refunds

We will tell you the result of the claim review. If a customer refund is approved, Jiu Jitsu Vibes processes it through the store's payment system to the original payment method where available. Your payment provider controls when the credit appears. Printful's claim settlement with us does not directly refund your Shopify purchase.

Your consumer rights

This policy does not limit rights or remedies that applicable law gives you. Its voluntary-return exclusions and reporting requests do not remove those rights.